8qqgg Privacy Policy — How We Protect Your Personal Data

1 About This Policy

This Privacy Policy describes how 8qqgg ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you", "the Player", or "the User") who access or use the 8qqgg website at 8qqgg.io and any associated services, including cricket betting, live casino, slots, bingo, poker, and all account management features.

8qqgg is committed to handling your personal data responsibly and transparently. This policy is written in clear English so that every player using our platform — including players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh — can understand exactly how their information is treated.

By registering an account with 8qqgg or by continuing to use the platform after the effective date of this policy, you acknowledge that you have read and understood the contents of this Privacy Policy and consent to the processing of your personal data as described herein.

2 Data We Collect

8qqgg collects personal data through several channels: directly from you when you register an account or use our services, automatically through your interaction with our platform, and in limited circumstances from third-party verification and payment partners. The categories of data we collect are described below.

2.1 Registration & Identity Data

When you create an 8qqgg account, we collect the following information:

• Full legal name as it appears on your national identity document
• Date of birth (used to verify you are 21 years of age or older)
• Residential address (including division, district, and upazila)
• Mobile phone number (used for account verification and communications)
• Email address (used for account notifications, support, and policy updates)
• Username and encrypted password chosen during registration

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which is mandatory before processing withdrawals — we may collect:

• A copy of your government-issued National Identity Card (NID) or passport
• A recent utility bill or bank statement confirming your address
• Proof of ownership of your bKash, Nagad, Rocket, or Upay account
• A selfie or live video verification as directed by our compliance team

2.3 Financial & Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, or Upay, 8qqgg records:

• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in Bangladeshi Taka (BDT)
• The mobile financial service provider used for each transaction
• Your account wallet balance history

2.4 Gameplay & Betting Activity Data

We maintain records of your activity on the 8qqgg platform, including:

• Game history — titles played, bet amounts, outcomes, and timestamps
• Cricket betting selections, odds accepted, and settlement records
• Bonus claims, wagering progress, and promotional participation history
• Session durations and responsible gaming tool usage

2.5 Technical & Device Data

When you access 8qqgg, our systems automatically record certain technical information:

2.6 Communications Data

If you contact 8qqgg via email or live chat support, we retain records of those communications — including the content of messages and any attachments — for a period of three years from the date of the interaction. These records are used for quality assurance, dispute resolution, and regulatory compliance purposes.

3 How We Use Your Data

8qqgg uses the personal data we collect for the following purposes. We process your data only where we have a valid legal basis to do so (see Section 4).

• Account Management: Creating and maintaining your 8qqgg account, authenticating your identity at login, and enabling you to access all platform features.
• Age Verification: Confirming that you are 21 years of age or older before granting access to any real-money gambling services, in accordance with our responsible gaming obligations.
• Payment Processing: Facilitating your deposits and withdrawals via bKash, Nagad, Rocket, and Upay; recording transaction histories; resolving payment disputes.
• KYC & Fraud Prevention: Verifying your identity documents to prevent fraudulent account creation, money laundering, and the use of 8qqgg by ineligible individuals.
• Game Delivery & Betting Services: Providing access to cricket betting markets, live casino tables, slot games, bingo sessions, and poker variants; recording your betting and gaming activity for settlement and dispute resolution purposes.
• Responsible Gaming: Monitoring your activity for indicators of problem gambling behaviour; administering deposit limits, loss limits, cool-off periods, and self-exclusion tools you have set; proactively reaching out if our systems identify signs of gambling harm.
• Bonus & Promotions Management: Determining your eligibility for promotional offers; tracking wagering progress; preventing bonus abuse.
• Customer Support: Responding to your enquiries, resolving disputes, and providing technical assistance via email and live chat.
• Platform Improvement: Analysing aggregated usage data to improve the design, performance, and content of the 8qqgg platform.
• Legal & Regulatory Compliance: Meeting obligations imposed by applicable laws, including anti-money laundering requirements, responding to lawful requests from regulatory or law enforcement authorities.
• Security: Detecting, investigating, and preventing fraud, cheating, money laundering, unauthorised account access, and other prohibited activities.
• Communications: Sending you transactional notifications (deposit confirmations, withdrawal updates, account security alerts) and, where you have opted in, promotional communications about 8qqgg offers and events.

4 Legal Basis for Processing

8qqgg processes your personal data on one or more of the following legal bases:

Where 8qqgg relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal. Withdrawing consent for non-essential processing does not affect your ability to use the core 8qqgg platform.

5 Data Sharing & Disclosure

8qqgg does not sell, rent, or commercially transfer your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

5.1 Payment Service Providers

To process your deposits and withdrawals, 8qqgg shares necessary transaction details with your chosen mobile financial service provider — bKash, Nagad, Rocket (Dutch-Bangla Bank), or Upay (United Commercial Bank). Each provider handles payment data under their own regulated privacy and security frameworks.

5.2 Identity Verification Partners

8qqgg may use third-party identity verification service providers to assist with KYC document checks. These providers are contractually bound to process your data solely for the purpose of identity verification on 8qqgg's behalf and are not permitted to use your data for any other purpose.

5.3 Game Content Providers

Games on the 8qqgg platform are delivered in partnership with licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data required for game delivery and fair-play auditing. No directly identifiable personal information beyond what is technically required for game session management is shared with game providers.

5.4 Legal & Regulatory Authorities

8qqgg will disclose personal data to law enforcement agencies, regulatory bodies, or other authorised government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 8qqgg, its players, or third parties. We will notify you of such disclosures where we are legally permitted to do so.

5.5 Business Transfers

In the event that 8qqgg undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to the applicable privacy policy via the email address registered to your 8qqgg account.

6 Cookies & Tracking Technologies

8qqgg uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit 8qqgg.io. The following categories of cookies are used:

You can manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will affect the functionality of 8qqgg and may prevent you from accessing your account. Disabling analytics or marketing cookies will not affect your ability to use the core platform.

7 Data Security

8qqgg employs a multi-layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 8qqgg's servers is encrypted using industry-standard Transport Layer Security (TLS). This ensures that data in transit cannot be intercepted or read by third parties.
• Encrypted Data Storage: Sensitive personal data — including identity documents, financial records, and account credentials — is stored in encrypted form on secured servers with access controls limiting access to authorised personnel only.
• Password Security: Account passwords are stored using a one-way cryptographic hashing algorithm. 8qqgg staff cannot view your password in plain text. You are strongly encouraged to use a unique, strong password for your 8qqgg account.
• Two-Factor Authentication (2FA): 8qqgg offers optional two-factor authentication for account login, providing an additional layer of security against unauthorised access.
• Access Controls: Access to personal data within 8qqgg's systems is restricted to staff members whose role requires it. All access is logged and audited.
• Security Monitoring: 8qqgg operates continuous automated monitoring for anomalous activity, including unusual login patterns, suspicious transaction behaviour, and potential data breach indicators.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, 8qqgg will notify affected players and relevant authorities in a timely manner in accordance with applicable legal obligations.

8 Data Retention

8qqgg retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual. Anonymised or aggregated data that cannot identify any individual may be retained indefinitely for statistical and platform improvement purposes.

9 Your Data Rights

As a player on the 8qqgg platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request.

10 Children & Minors

The 8qqgg platform is strictly intended for adults aged 21 years and older. 8qqgg does not knowingly collect, use, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and additional KYC verification may be requested at any time to confirm that a player meets the minimum age requirement.

If 8qqgg discovers or has reason to believe that an account has been registered by a person under the age of 21, we will:

• Immediately suspend the account pending investigation
• Withhold any funds associated with the account pending verification
• Delete all personal data associated with the account where legally permissible
• Permanently close the account if the age violation is confirmed

If you are a parent or guardian and believe your child has registered an account with 8qqgg, please contact us immediately at [email protected] so we can take prompt action.

11 Third-Party Links

The 8qqgg platform may contain references to third-party services — such as mobile financial service providers including bKash, Nagad, Rocket, and Upay — for the purpose of facilitating transactions. When you interact with a third-party service, you leave the 8qqgg environment and become subject to that third party's own privacy policy and terms of service.

8qqgg is not responsible for the privacy practices, content, or data security measures of any third-party service. We encourage you to review the privacy policies of any third-party providers you interact with in connection with your use of 8qqgg. The inclusion of a reference to a third-party service on the 8qqgg platform does not constitute an endorsement of that service's privacy practices.

12 Changes to This Privacy Policy

8qqgg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or regulatory obligations. When material changes are made to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on the 8qqgg platform for a minimum of 14 days following the change
• Send an email notification to all registered players at the email address associated with their account, where the changes materially affect players' rights or how their data is processed

Your continued use of the 8qqgg platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you may close your account by contacting our support team before the effective date of the update. We encourage you to review this Privacy Policy periodically to stay informed of how 8qqgg protects your personal data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8qqgg handles your personal data, please contact our Data Privacy team using the details below. All privacy-related enquiries are treated as confidential and handled by trained staff.

We are committed to resolving all privacy-related enquiries fairly and promptly. If you are not satisfied with our response, you retain the right to raise the matter with the relevant data protection authority applicable in your jurisdiction.